Before production starts
If you cancel before production begins, we can refund the service fee less any Stripe processing costs that are not returned to us.
Refunds
Refund and cancellation policy.
Our refund position depends on whether production has started and whether third-party imagery, data or provider costs have been incurred. Last updated 7 July 2026.
After production starts
Once production has started, refunds are assessed based on work completed, third-party costs incurred and the reason for cancellation.
Third-party costs
Paid imagery, aerial capture, premium data, API usage and other third-party licence or provider costs may be non-refundable once ordered or used.
Scope mismatch
If the selected package cannot reasonably support the requested site, route, usage or audience, we will discuss a revised scope. If a revised scope is not suitable, we will confirm the appropriate refund position before continuing.
Quality concerns
If a delivered pack has a clear production error, broken file, incorrect attribution or unsupported claim, we will correct it. Where correction is not practical, we will assess an appropriate refund or credit.
How to request a refund
Contact us with your order details, project name and reason for the request. Approved refunds are returned through the original payment method where possible.