Privacy

How we handle customer and project information.

We collect the information needed to scope, produce and deliver location intelligence packs. Last updated 7 July 2026.

Information we collect

Contact details such as name, company, email and phone number.
Project details such as site addresses, coordinates, route endpoints, audience, deadline and decision question.
Public assistant messages and any contact details you choose to provide in chat.
Files and materials you provide for production, including plans, imagery, reports, GIS files and notes.
Payment status and checkout references from Stripe. We do not store full card details.

To scope, produce, quality-check and deliver your location intelligence pack.
To communicate about your order, delivery, revisions and support requests.
To maintain source ledgers, usage notes and delivery records.
To improve the service, site performance and product quality.
To identify enquiries that need human follow-up and respond using contact details supplied in chat.

Payment processing is handled by Stripe.
Specialist data or imagery providers may be used where required for the selected scope.
We may share information where required by law, to protect legal rights, or to provide the service you ordered.
We do not sell client project information.

We retain order, source and delivery records for service continuity, audit and support.
Public assistant transcripts are retained for up to 30 days for quality review and human follow-up, unless a longer period is required for an active enquiry or by law.
Client delivery links are intended for the nominated recipient and should not be shared publicly unless the deliverable has been cleared for that use.
Reasonable technical and organisational safeguards are used to protect project and customer information.

For privacy questions or correction requests, contact Oakhampton through the contact page.